NetLoan for NetSuite Implementation Standard Scope of Services

NetLoan for NetSuite Implementation Standard Scope of Services

Last Updated:
March 21, 2025

1. OVERVIEW

This Standard Scope of Services outlines the professional services (“Professional Services”) that Netgain Solutions, Inc. (“Netgain”) will provide to the Customer (“You”). It is governed by the applicable agreement (“PS Terms”) between the Parties. If there is any conflict between this Standard Scope of Services and the PS Terms, this document will take precedence for its subject matter.

Upon execution, this Standard Scope of Services becomes part of the PS Terms. Modifications or amendments must be agreed upon in writing by both Parties.

1.1. Professional Services Period

The Professional Services must be completed within 90 days from the signature date of the Quote/Order Form (“Professional Services Period”). If additional services are required beyond this period, a new Quote/Order Form and Standard Scope of Services must be agreed upon in writing.

1.2. Term and Termination

Netgain’s obligation to provide Professional Services under this Standard Scope of Services ends when:

  1. The PS Terms expire or are terminated;
  2. The agreed Professional Services are completed; or
  3. The 90-day Professional Services Period expires.

2. SCOPE OF SERVICES

2.1 NetLoan Implementation Assumptions and Exclusions:  

  1. Netgain will perform services in one sandbox and one production environment. Additional environments require inclusion in this document or a Change Order.  
  2. Netgain will provide up to 2 hours of training, which can be recorded upon request. Additional training sessions require a Change Order.  
  3. API integration support is not included unless specified in this document or a Change Order.  
  4. Netgain will use native modification options for simple changes to out of the box reports as part of standard implementation. Any additional reporting configuration or customization requires a Change Order.
  5. NetLoan supports a daily interest rate calculation method. Revolver, Average, and Simple Interest calculations are not supported.

2.2 NetLoan Implementation Activities

The following activities will be performed when a standard implementation for NetLoan is purchased. The primary responsibility for each activity will reside with Customer, Netgain, or both, as outlined in the Scope of Services below, unless separately indicated within the quote.  

Phase Activity Description Implementation Responsibility
Planning & Kickoff Project preparation Documentation of team and availability for project Customer
NetSuite configuration Set up applicable users and GL accounts in NetSuite Customer
Accounting decisions Determination of key accounting decisions impacting implementation, including transition/go-live date Customer
Alignment meeting Attend and participate in alignment meeting to agree on timeline and process Both
Bundle access Provision the purchased bundle(s) to customer’s NetSuite instance Netgain
Bundle deployment Download of the Netgain bundle and Enable Customer Records and Transactions Netgain
Data migration call Attend and participate in data migration call Both
Initial global configuration Set up Global Settings based on alignment discussions Netgain
Weekly touchpoint Discuss open tasks and next steps in weekly touchpoint call Both
Loan Population & Abstraction Data population completeness Identify data population; gather existing documentation and accounting schedules; determine which data will be set up in product Customer
Data abstraction Determine field/detail to abstract from data and input into the product; abstract data from source documentation and input into upload templates Customer
System Configuration Customize forms & fields Update forms for default view & desired custom fields (up to 10) Netgain
Configure user roles in Sandbox Enable access to product records and transactions based on provided project template Netgain
Configure user roles in Production Enable access to product records and transactions based on provided project template Customer
Data input Upload provided data templates into product (initial upload to be completed by Netgain and up to two iterations of the data; subsequent uploads to be completed by customer) Netgain
Generate schedules Generate amortization schedules (initial generation to be completed by Netgain; subsequent generations to be completed by customer) Netgain
Data validation Confirm that data in system is correct and corresponds to underlying support Customer
Training and Testing Lead training Provide up to 2 hours of training on general functionalities of the system Netgain
Attend trainings Confirm all applicable individuals attend training sessions Customer
User acceptance testing Complete UAT cases to determine system is working as desired Customer
Production Deployment Month end playbook Review month end playbook to confirm understanding of processes Customer
Transfer of data to production environment Transfer data to production environment Netgain
Data validation in production Confirm that data in system is correct and corresponds to underlying support Customer
Go-Live Generate transactions Generate go-live transactions and applicable manual entries Customer
Go-Live call Attend and participate in call to walk through go-live transactions and applicable manual entries Both
Post Go-Live Support First 30-day support Implementation consultant to answer any technical questions for first 30-days post go-live Netgain
Lifetime support Netgain knowledge base and support channel to be used to answer any applicable customer questions Customer
Last Updated:
March 21, 2025

1. OVERVIEW

This Standard Scope of Services outlines the professional services (“Professional Services”) that Netgain Solutions, Inc. (“Netgain”) will provide to the Customer (“You”). It is governed by the applicable agreement (“PS Terms”) between the Parties. If there is any conflict between this Standard Scope of Services and the PS Terms, this document will take precedence for its subject matter.

Upon execution, this Standard Scope of Services becomes part of the PS Terms. Modifications or amendments must be agreed upon in writing by both Parties.

1.1. Professional Services Period

The Professional Services must be completed within 90 days from the signature date of the Quote/Order Form (“Professional Services Period”). If additional services are required beyond this period, a new Quote/Order Form and Standard Scope of Services must be agreed upon in writing.

1.2. Term and Termination

Netgain’s obligation to provide Professional Services under this Standard Scope of Services ends when:

  1. The PS Terms expire or are terminated;
  2. The agreed Professional Services are completed; or
  3. The 90-day Professional Services Period expires.

2. SCOPE OF SERVICES

2.1 NetLoan Implementation Assumptions and Exclusions:  

  1. Netgain will perform services in one sandbox and one production environment. Additional environments require inclusion in this document or a Change Order.  
  2. Netgain will provide up to 2 hours of training, which can be recorded upon request. Additional training sessions require a Change Order.  
  3. API integration support is not included unless specified in this document or a Change Order.  
  4. Netgain will use native modification options for simple changes to out of the box reports as part of standard implementation. Any additional reporting configuration or customization requires a Change Order.
  5. NetLoan supports a daily interest rate calculation method. Revolver, Average, and Simple Interest calculations are not supported.

2.2 NetLoan Implementation Activities

The following activities will be performed when a standard implementation for NetLoan is purchased. The primary responsibility for each activity will reside with Customer, Netgain, or both, as outlined in the Scope of Services below, unless separately indicated within the quote.  

Phase Activity Description Implementation Responsibility
Planning & Kickoff Project preparation Documentation of team and availability for project Customer
NetSuite configuration Set up applicable users and GL accounts in NetSuite Customer
Accounting decisions Determination of key accounting decisions impacting implementation, including transition/go-live date Customer
Alignment meeting Attend and participate in alignment meeting to agree on timeline and process Both
Bundle access Provision the purchased bundle(s) to customer’s NetSuite instance Netgain
Bundle deployment Download of the Netgain bundle and Enable Customer Records and Transactions Netgain
Data migration call Attend and participate in data migration call Both
Initial global configuration Set up Global Settings based on alignment discussions Netgain
Weekly touchpoint Discuss open tasks and next steps in weekly touchpoint call Both
Loan Population & Abstraction Data population completeness Identify data population; gather existing documentation and accounting schedules; determine which data will be set up in product Customer
Data abstraction Determine field/detail to abstract from data and input into the product; abstract data from source documentation and input into upload templates Customer
System Configuration Customize forms & fields Update forms for default view & desired custom fields (up to 10) Netgain
Configure user roles in Sandbox Enable access to product records and transactions based on provided project template Netgain
Configure user roles in Production Enable access to product records and transactions based on provided project template Customer
Data input Upload provided data templates into product (initial upload to be completed by Netgain and up to two iterations of the data; subsequent uploads to be completed by customer) Netgain
Generate schedules Generate amortization schedules (initial generation to be completed by Netgain; subsequent generations to be completed by customer) Netgain
Data validation Confirm that data in system is correct and corresponds to underlying support Customer
Training and Testing Lead training Provide up to 2 hours of training on general functionalities of the system Netgain
Attend trainings Confirm all applicable individuals attend training sessions Customer
User acceptance testing Complete UAT cases to determine system is working as desired Customer
Production Deployment Month end playbook Review month end playbook to confirm understanding of processes Customer
Transfer of data to production environment Transfer data to production environment Netgain
Data validation in production Confirm that data in system is correct and corresponds to underlying support Customer
Go-Live Generate transactions Generate go-live transactions and applicable manual entries Customer
Go-Live call Attend and participate in call to walk through go-live transactions and applicable manual entries Both
Post Go-Live Support First 30-day support Implementation consultant to answer any technical questions for first 30-days post go-live Netgain
Lifetime support Netgain knowledge base and support channel to be used to answer any applicable customer questions Customer

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