1. OVERVIEW

This Standard Scope of Services outlines the professional services (“Professional Services”) that Netgain Solutions, Inc. (“Netgain”) will provide to the Customer (“You”). It is governed by the applicable agreement (“PS Terms”) between the Parties. If there is any conflict between this Standard Scope of Services and the PS Terms, this document will take precedence for its subject matter.

Upon execution, this Standard Scope of Services becomes part of the PS Terms. Modifications or amendments must be agreed upon in writing by both Parties.

1.1. Professional Services Period

The Professional Services must be completed within 90 days from the signature date of the Quote/Order Form (“Professional Services Period”). If additional services are required beyond this period, a new Quote/Order Form and Standard Scope of Services must be agreed upon in writing.

1.2. Term and Termination

Netgain’s obligation to provide Professional Services under this Standard Scope of Services ends when:

1. The PS Terms expire or are terminated;
2. The agreed Professional Services are completed; or
3. The 90-day Professional Services Period expires.

2. SCOPE OF SERVICES

2.1 NetCash Implementation Assumptions and Exclusions:  

1. Netgain will perform services in one sandbox and one production environment. Additional environments require inclusion in this document or a Change Order.  
2. Netgain will provide up to 2 hours of training, which can be recorded upon request. Additional training sessions require a Change Order.  
3. API integration support is not included unless specified in this document or a Change Order.  
4. Netgain will use native modification options for simple changes to out of the box reports as part of standard implementation. Any additional reporting configuration or customization requires a Change Order.
5. Bank connections are outside the control of Netgain and cannot be promised prior to confirmation with the bank connection partner.
6. In cases where automatic bank connections are not possible, Netgain will train the customer to understand the CSV import process and CSV import template. Additionally, Netgain will assist the customer in setting up a saved CSV import in NetSuite to import bank account data for use in NetCash for at least one account.  

2.2 NetCash Implementation Activities

The following activities will be performed when a standard implementation for NetCash is purchased. The primary responsibility for each activity will reside with Customer, Netgain, or both, as outlined in the Scope of Services below, unless separately indicated within the quote.