Netgain knows the importance of and values the privacy of all its customers. We agree that how your personal information is collected, used, and shared is important and we take this responsibility seriously. Our primary goal is to provide you with exceptional service, and we understand that you may have questions or concerns regarding your personal information and how it will be used. You can talk to us about this policy at firstname.lastname@example.org.
This document describes how Netgain will process (collect, transmit, store, use, share, and erase) personal information. This document will help you make an informed decision about how you want to use our products and services.
This policy does not include anonymized and aggregated data.
In this policy, the term “personal information” is used to describe information that can be associated with a specific individual and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.
The Netgain products you use and how you use them dictates which personal information is collected. Netgain collects personal information when you directly interact with Netgain in the following ways:
If you are purchasing or using a Netgain product, we need to process a certain amount of information about you, your business, and individuals associated with your business to comply with our legal and regulatory obligations and to address our fraud risks. We will collect the following information:
Personal information is required to be processed when your business assigns a credit card to you. To use this service, we will collect:
When a payment is made by you for the Netgain product, we collect information about your transaction. The transaction information is received: (i) directly from you; (ii) from the issuing bank; and/or (iii) from the card networks. We will collect:
Personal information may be collected about you when you interact with our customer-facing teams (e.g., Customer Success, Growth, Sales, or Marketing) through phone calls, chat services, or email. We may collect:
We do not knowingly solicit or collect information from any individuals under the age of 18. If we learn that we have collected personal information from a child under the age of 18, we will delete that information as quickly as possible.
We store and process your personal information using third-party servers located in secure data centers in the United States. The information is protected by physical, electronic, and procedural safeguards in compliance with applicable US federal and state regulations. We employ electronic safeguards such as firewalls and data encryption. We enforce physical access controls to our office and files. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
We make reasonable efforts to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered, or destroyed by breach of our administrative, managerial, and technical safeguards.
If Netgain learns of a systems security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using Netgain, you agree that Netgain may communicate with you electronically. Netgain may post a notice on the website if a security breach occurs. We may also send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach) you should notify us.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, fun, and customized experience. We may use your personal information to:
Netgain does not share your personal information with third parties for promotional or marketing purposes. Our marketing efforts will come directly from Netgain.
We may share your personal information with: